Zhengzhou Kebu Technology Co., Ltd.(KB crane) is committed to the research and development and production of spider cranes. The company adheres to the principle of "customer first", continuously improves product quality, improves after-sales service quality, strives for excellence, and guarantees that the spider cranes and other equipment developed and produced by our company will be purchased Finally, provide customers with the best after-sales service and technical support.
- Company Strength Guarantee
Our company has a complete after-sales service team, and special technical service personnel are responsible for answering calls from users and solving problems raised by users. Equipped with a large and complete parts library, the internal parts are sufficient, and the required parts can be sent at any time.
- Repair Response Procedures
Receive the user's report for repair - the repairman determines the repair plan - provide the customer with repair parts and take a repair video
- Warranty plan
Our company provides a three-dimensional guarantee system for sales products:
(1) The company establishes a set of professional customer files for each customer, which is managed by a special person, and the customer information can be filed in time, so that after-sales personnel can timely and accurately check customer information and understand customer needs.
(2) Response time: When the equipment fails, after our company receives the user's repair information, the after-sales service department will respond by phone within 24 hours and provide a solution within 48 hours.
(3) When the user needs consumables, our company will deliver them to the door through logistics within the maintenance response time to ensure the normal operation of the machine.
(4) The after-sales department regularly returns to the users to understand their valuable suggestions and opinions, solve the actual problems of the customers, and meet the needs of the users to the greatest extent.
Customers are the foundation of survival and development of an enterprise. Kebu Technology insists on taking customers as the core, and provides customers with the highest quality products, the most perfect after-sales service and the best technical support, making products and services more warm.